Description
RELEASE DATE: OCTOBER 26, 2026
ESTIMATED DURATION: 75 MINUTES
Frontline employees serve as the first line of defense in identifying potential compliance concerns and preventing errors that could result in financial penalties or reputational harm. A solid understanding of applicable compliance requirements is essential not only to ensure accurate and consistent member service, but also to mitigate regulatory risk, protect the institution’s reputation, and safeguard member trust. This presentation provides an overview of the principal regulatory compliance matters with which frontline staff should be familiar. Rather than conducting an exhaustive review of every regulatory requirement, this session will take a focused and practical approach.
Attendees will learn:
- Applicable regulations when opening accounts and processing transactions
- Fair lending issues
- Bank Secrecy Act requirements
- Potential cost of noncompliance
Subject Matter Expert
Kristen Tatlock is a dynamic, nationally recognized speaker and trusted compliance consultant with more than 36 years of hands-on experience in the credit union world. Known for her deep expertise, Kristen helps credit unions navigate the complex landscape of regulatory compliance—from advertising rules and social media policies to Regulation E, Regulation Z, the Bank Secrecy Act, Fair Lending, and just about every other compliance challenge out there.
She’s a prolific writer and editor, having authored countless articles, white papers, and compliance manuals, and she’s the creative force behind many widely used training programs. Kristen holds national certifications in Compliance and the Bank Secrecy Act and is a sought-after trainer at both national and state-level events, where she shares her knowledge with clarity, energy, and real-world insight.
LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.
EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released.