Description
RELEASE DATE: DECEMBER 7, 2026
ESTIMATED DURATION: 75 MINUTES
Rising delinquency and household financial stress require a disciplined, compliant collections strategy. This session focuses on practical techniques for improving contact rates, increasing recoveries, managing hardship situations, and using data to prioritize accounts. Participants will learn how to balance empathy with performance while reducing credit and compliance risk.
This session will cover:
- Analyze current delinquency trends and portfolio stress indicators
- Improve contact strategies and payment negotiation techniques
- Segment accounts using data-driven prioritization methods
- Manage hardship and workout programs compliantly
- Increase recoveries while reducing regulatory and reputational risk
ABOUT THE PRESENTER
Attorney, author, consultant and nationally recognized trainer, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC. Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. In addition to his legal expertise, Mr. Reed is a Certified Fraud Examiner and Chairman of a Supervisory Committee. A former trial attorney and Vice President and General Counsel of Apple Federal Credit Union, Mr. Reed is particularly noted in the areas of credit union operations, governance, security, bankruptcy and collections. He has been selected to train federal and state field examination staff on numerous issues including BSA, Field of Membership, ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management, Cybersecurity and Bankruptcy.
LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.
EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program the same day an updated version is being released.