Description
RELEASE DATE: NOVEMBER 9, 2026
ESTIMATED DURATION: 90 MINUTES
Get a clear understanding of ACH exception processing and how non-compliance can lead to rule violations and customer frustration. This class covers reclamations, returns, and NOCs, including tips to limit liability.
ABOUT THE SUBJECT MATTER EXPERT
Before coming to WesPay, Connie LaChance spent nearly twenty years working in the credit union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, APRP, and NCP designations.
As an innovative payments association, Wespay is dedicated to guiding members through the ever-evolving payments industry with education, information, advisory and advocacy services. Our dedicated team partners with financial institutions, fintech companies, third-party payment providers and organizations that supply payment services related to operations and compliance, risk management and fraud, as well as payments strategy and planning.
As a Direct Member of Nacha, Wespay is a specially recognized and licensed provider of ACH education, publications, and support. Wespay is directly engaged in the Nacha rulemaking process, the Accredited ACH Professional (AAP) Program and the Accredited Payments Risk Professional (APRP) Program. Additionally, Wespay is partnered with ECCHO, as a designated Educational Partner for the National Check Professional (NCP) accreditation program.
LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.
EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program the same day an updated version is being released.